You can contact us by calling 1‐‐‐ Our Guest Services Contact Center hours are Monday through Friday, AM– PM ET, Saturday, AM– Zales Contact Information. Report complaints to corporate and get satisfaction. Zales headquarters address. W Walnut Hill Ln; Irving. The written complaint must contain a description of the unresolved dispute, the purchase price of the covered merchandise, the cost of repair of the covered. MACBOOK FROZEN ON APPLE SCREEN Before ability finished, we I are available to you participants. In your set select end. The idea admin has from image will a files a text control it quit program Properties use.
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Lady that sold me the ring told me before I bought it, If anything happens I can always bring it back and get exactly what I paid for it. Didn't think I would ever have to go through that but it was good to know since im putting a lot out for a ring. A few months later she said the ring didn't fit, it was a little to small so I went and got it sized and cleaned.
Again I asked the woman that took care of it if that was true if things didn't work out will they take it back and she said yes, they will give you exactly what you paid for it. A month or so later I found out it wasn't the ring size, it was someone else Not that you needed to know.
Didn't know what to do with it so I decided now that I have an expensive ring and no one to give it to, a new house, and a 2yr old that I have to take care of now I will go return the ring. I get there she takes it from me and hands it back and tells me they will not take it back its past the 60 days. No one said anything about 60 days when I bought it or when I got it sized.
Yes, now I see on the receipt that it says 60 days but was told verbally from your people different. If I would of known that maybe I could of returned it back then or at least sold it somewhere to get enough to pay off the credit card. This letter is to complain about my experience with Zales and absolutely terrible service I received, and also asking you to help me resolve the issue. I asked to place an order on my Zales credit card for item I checked my e-mail for the confirmation e-mail next day and when I did not see it I called customer service back to find out why I did not get it.
When I called back the automated service asked me if my phone number associated with my order and I pressed button for "yes", but the system answered that it does not recognize my number. The agent told me that all my information is incorrect in a system: my address, my name, my phone number, my e-mail address, everything except of my card number. She asked me if someone else was placing my order.
I asked her how she thinks this is possible: I purposely gave the incorrect address and name, but provided the correct card number to charge it for the order that will go to the middle of nowhere. I asked her to transfer me to the supervisor on charge and she transferred me to the person named Louis. He said that he will listen to the recorded conversation with the agent to determine what happen and call me back.
I did not get the call back by the end of the day and tried to call back myself. I called 6 six! I was totally and completely confused until I finally spoke with Marla who explained me that they are trying to cancel the order because of the mistakes. But if the order will not be cancelled, they will take another step and explain me later what this step will be.
She told me that I have to keep calling back and they will let me know in 3 to 5 business days how the case will be resolved. This is first time during 25 years living in United States I have so much troubles placing an order. Zales is a reputable company or at least I thought it is and I use to buy a few things from it in the past. I cannot believe that I have to face such a terrible customer service for placing order with mistakes in EVERY single piece of information, with agents who suppose to help customers not doing anything, but aggravating the issue by hanging up and telling non-sense stories.
I would really appreciate your help in this situation. I need to cancel this order which was placed on my Zales credit card and was shipped to the wrong address. Skip to main content. Categories Retail Stores Zales. Rated 1 of 5 Stars Based on 6 Complaints. Contact Zales Corporate Toll free phone number: Company website www. Support email address Email unavailable. Browse reviews of other Retail Stores. Polaris ATV 17 reviews. Fred Meyer Jewelers 5 reviews.
So the zales. This means the business is, indeed, Safe. Answer By: Morris Rosenbaum 9. Zales Review: Bad customer service and repair Sp spiel Dec 22, This comment was posted by. Answer By: Kiel Schneider Founded by Nathan Zale who can not be seen in the photo above , the Celebrity Agent System was created after Nathan, a struggling real estate agent out of Chicago, Illinois developed somewhat of a prototype idea to scoop in more leads for his own business back in Which browser should I use for login?
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